Serco’s New Regional Hub Opens its Doors

Badr AlBadr, Deputy Minister, inaugurates Serco International's new regional hub in Riyadh,

Badr AlBadr, Deputy Minister, inaugurates Serco International’s new regional hub in Riyadh, 

Serco, international leader of public services within transport, citizen services, and defense, was honored to mark the official opening of Serco’s new regional hub in Riyadh with a ribbon cutting by Badr AlBadr, Deputy Minister – Ministry of Investment and Neil Crompton, British Ambassador to Saudi Arabia. The ceremony was attended by Serco Group CEO Rupert Soames and Country Director Mona Althagafi, key clients, partners, and colleagues.


Mona Althagafi states, ‘We are honored to be able to celebrate this landmark event. Having our regional hub in Riyadh is strategically vital as we need to be as close to our key customers as possible to continue to offer them the most responsive and innovative services available using global best practices and expertise delivered by our local team. At the same time, we strive to offer our Saudi team the best possible training and the most rewarding work Experiences.”

Located in the capital’s cosmopolitan Riyadh Front district, the new office is part of Serco’s long-term strategy to develop its Saudi-based resources. Building on strong foundations that already engage specialist teams with 15% Saudi-national representation in the delivery of high-profile contracts such as EXPRO and Royal Commission of AlUla, Serco anticipates growth in Saudi projects will result in the Kingdom accounting for over 50 percent of Serco Middle East’s revenues by 2026.


The new Riyadh hub will also host ExperienceLab, Serco’s customer insight, and service design agency centered around people and innovation. A dedicated space and team have been put in place to help organizations within the Kingdom use their unique understanding of data and insights to design, evolve and adapt services to cater to their end-users and deliver world-class experiences.

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